RESERVATION CONDITIONS

RESERVATION CONDITIONS

  • While booking / checking in at the reception center, you need to define the day of departure. In case of late arrival and/or early departure during the stay, we reserve the right to charge the total reservation. In case of an involuntary departure from the glamping tent caused by fire, earthquake, epidemic or other natural disaster, you will not be charged for the rest of the booked stay.
  • You guarantee your stay with a deposit of EUR 66.00 per reservation (Tax included). The deposit must be paid within 7 (working) days after receiving the confirmation and the booking confirmation number must be indicated on the payment slip. The deposit will be included in the final price of the stay.
  • All additional services used in the camp that were not calculated at the time of reservation (extra car, refrigerator, washing machine, clothes dryer, etc.) will be calculated later at check-out according to the camp’s price list.
  • Pets are welcome in our camp, and their stay is charged according to the valid price list.

Information for making a deposit is as follows:

Privredna banka Zagreb d.d.
Zagreb, Radnička  42
IBAN HR6023400091100011062
SWIFT: PBZGHR2X

Company name:
TERMORAD d.o.o.
Prisavlje 12
10000 Zagreb
Hrvatska
OIB: 48737778965

  • Payment upon arrival is possible:
    • by cash in EUR.
    • by credit card or Maestro card based on the current exchange rate.
  • Check out at the reception till 12:00 (noon)
    *Please announce the reservation centre in case of a late arrival or we will not be able to guarantee for the booked stay.

RESERVATION CANCELLATION CONDITIONS

  • Free of charge cancellation for tents and camper pitches up to 10 days prior to arrival. The paid deposit will be returned within a few working days.
    When returning the advance payment, the guest must provide the following information: full name and surname of the person who made the payment, address, name of the bank, IBAN and SWIFT code.
  • In case of a non-arrival without prior cancellation or cancellation after the deadline, the deposit will not be returned.